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Corey Atkinson, CTDP
VP of Strategic Learning & Development
In times of uncertainty, being able to connect with customers is critical for short and long term success. And given our current global situation – many of us must move to virtual offerings or shift our in-person transactions – to connect and continue to deliver to the expectations of all our customers. Consequently, service excellence and customer centricity are becoming more challenging yet more important.
So, what does customer-centricity look like for leaders and organizations today? And how can businesses take all of this one step further and differentiate themselves?
Get the answers you need in this must-attend CSPN Service Excellence & Beyond Webinar Series to get the competitive advantage your people and business needs. Delivered by Corey Atkinson, VP of Strategic Learning & Development, CTDP, the webinar series will expand and establish the new level of customer-centricity that is required to engage customers in the age of inflated expectations.
Each of the Service Excellence & Beyond sessions will explore the necessary practices of customer-centricity excellence for organizational competitiveness.
|1.||Service Excellence & Resilience|
|2.||Service Excellence & Culture|
|3.||Customer Centricity Framework 2021|
|4.||Connecting & Collaborating With Customers|
|5.||Working With Difficult Customers|
|6.||Service Excellence & Emotional Intelligence|
We look forward to seeing you in the session!