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Service Excellence & Beyond

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Presented by

Corey Atkinson, CTDP

VP of Strategic Learning & Development

 

In times of uncertainty, being able to connect with customers is critical for short and long term success. And given our current global situation – many of us must move to virtual offerings or shift our in-person transactions – to connect and continue to deliver to the expectations of all our customers. Consequently, service excellence and customer centricity are becoming more challenging yet more important.

 

So, what does customer-centricity look like for leaders and organizations today? And how can businesses take all of this one step further and differentiate themselves?

 

Get the answers you need in this must-attend CSPN Service Excellence & Beyond Webinar Series to get the competitive advantage your people and business needs. Delivered by Corey Atkinson, VP of Strategic Learning & Development, CTDP, the webinar series will expand and establish the new level of customer-centricity that is required to engage customers in the age of inflated expectations.

 

Each of the Service Excellence & Beyond sessions will explore the necessary practices of customer-centricity excellence for organizational competitiveness.

 

SESSIONSESSION OVERVIEW
1.Service Excellence & Resilience
2.Service Excellence & Culture
3.Customer Centricity Framework 2021
4.Connecting & Collaborating With Customers
5.Working With Difficult Customers
6.Service Excellence & Emotional Intelligence

 

We look forward to seeing you in the session!

Register Now!

February 26, 2021
10:30 am - 12:00 pm
Cost:
$149.00
Website
https://www.corporateeventcentre.ca/cspn/

Organizer

Serie Buzmion
Phone:
905 219 0044 ext 2677
Email:
speakerseries@corporateeventcentre.ca
View Organizer Website

Venue

Webinar
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